Web App Maintenance & Support
24/7, 15-Minute Response.
Uptime monitoring, security patches, performance tuning, and bug fixes. When your site breaks at 3am on a holiday, we're the ones who fix it.
Everything maintenance should be.
Uptime Monitoring
24/7 synthetic monitoring, instant alerts, real-user metrics
Security Patches
CVE monitoring, dependency updates, zero-day responses
Performance Tuning
Quarterly performance audits, bundle optimization, CDN tweaks
Bug Fixes
Priority queue: critical (4hr), high (24hr), medium (3 days)
Automated Backups
Daily snapshots, 30-day retention, tested restore procedures
Framework Updates
Major framework upgrades, dependency patches, OS updates
“Our site crashed at 2am on Black Friday. Maple54 had it back in 8 minutes. That one incident alone saved us $140K in lost revenue. Worth every penny.”
Keep your app fast, secure, and shipping.
Most web apps degrade after launch: dependencies rot, performance drifts, security debt accumulates. We run an operational discipline that keeps apps healthy year over year.
Health audit + baseline
Month 1Full application audit, dependency versions, security posture, performance benchmarks, uptime history, incident patterns, technical-debt register.
Weekly cadence
OngoingDependency updates, security patches, CI health, cost monitoring, performance regression checks, documentation upkeep, runbook reviews.
Feature work
MonthlySmall feature additions, UX improvements, A/B test implementations, analytics enhancements — work that keeps the product evolving instead of just maintained.
Strategic reviews
QuarterlyArchitecture-debt review, roadmap alignment, scale + cost optimization, team training, disaster-recovery drill, performance retrospective.
A full operational support function.
Development, monitoring, feature work, and incident response — all wrapped in one retainer.
Dependency + security updates
Automated Dependabot + manual review, CVE patching within 24 hours for critical, weekly non-critical updates, framework + runtime upgrades quarterly.
Performance + monitoring
Sentry errors, Datadog / New Relic APM, uptime monitoring, Core Web Vitals dashboards, cost anomaly detection, monthly health reports.
Incident response + on-call
24/7 on-call rotation via PagerDuty, < 15-min P0 response, incident command process, post-mortems, customer-communication templates, status page maintenance.
Feature + bug-fix work
20-40 hours/month of feature development + bug fixes at retainer rate. Priorities set in monthly planning meetings; work happens in 2-week sprints.
Built for revenue-generating web apps.
Any app producing revenue or operational value deserves ongoing maintenance. The “we'll fix it when it breaks” approach guarantees it breaks at the worst possible moment.
B2B SaaS in Production
Apps with paying customers need uptime SLA + dependency hygiene + continuous feature work. Retainer covers all of it.
Ecommerce + Commerce Apps
Black-Friday resilience, checkout-flow health, inventory-sync monitoring, seasonal scaling. Revenue-critical maintenance for every operational hour.
Mobile + Web App Combos
Cross-platform apps needing coordinated releases, SDK updates, OS-version compatibility, backend + client synchronized shipping.
Internal Enterprise Apps
Mission-critical internal tools, admin dashboards, workflow automation platforms. Can't afford outages; retainer ensures ongoing stability.
The tools we run across every retainer client.
Enterprise-grade monitoring, alerting, and automation — included in every retainer.
WE SERVE YOUR INDUSTRY
Select Your Industry — Get a Custom Strategy
Click your industry below to start your free application — we'll tailor everything to your market.
Financial Services & Insurance
Apply →
Healthcare & Life Sciences
Apply →
Technology, Software & IT
Apply →
Retail & Ecommerce
Apply →
Real Estate & Construction
Apply →
Hospitality & Travel
Apply →
Automotive
Apply →
Manufacturing & Industrial
Apply →
Education & E-Learning
Apply →
Entertainment & Media
Apply →
Non-Profit & Government
Apply →
Logistics & Transportation
Apply →
Sleep peacefully.
We watch your site. We patch your vulnerabilities. We fix your bugs. You focus on your business.
Maintenance plans.
Essential
Small sites & portfolios
Business
Growing apps & stores
Enterprise
Mission-critical apps
Web app maintenance, answered honestly.
How much does maintenance cost?
Retainers start at $3,500/month for small apps (single-team, < 100K users). Mid-range apps: $7-12K/month. Complex + enterprise: $15-30K/month. All retainers include feature work hours — not just break-fix.
What's a reasonable dependency update cadence?
Critical CVEs within 24 hours. Security updates weekly. Minor version bumps monthly. Major framework upgrades quarterly. Uncapped deferred updates lead to multi-month upgrade projects that block product work.
What about features — do you add new ones?
Yes. Every retainer includes 20-40 hours/month of feature development. Larger features scoped separately; small-to-medium features ship inside the retainer envelope.
What happens in an incident?
PagerDuty alerts on-call engineer < 15 minutes. Incident commander activates, customer-comms template goes out, status page updated. Post-mortem within 48 hours. Preventive fixes prioritized in next sprint.
Can you take over an app we didn't build?
Yes — roughly 40% of our retainer clients came from another agency or in-house team. We do a 2-4 week onboarding + audit period to get familiar with the codebase, then ramp into full ops.
Three ways to get started
Pick the path that fits you best — a quick form, a detailed brief, or a live call. Selected service: Website Development.
Prefer phone? Call (480) 650-9911 — Mon–Fri · 9am–6pm MST